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Observatory · Source type

Reviews and directories: a steady second-tier AI source

Review sites and directories make up 4.0% of the sources AI engines cite on buying questions, with Perplexity highest at 5.3%. Data: 406,626 answers from six engines, July 12 to October 11, 2026.

Updated

4%

of all cited sources

5%

for Perplexity

6%

in travel and leisure

Reviews and directories : share of cited sources, by engine
Perplexity5%ChatGPT4%Microsoft Copilot3%Claude3%Google AI Overviews2%Gemini1%
Reviews and directories : share of cited sources, by sector
Travel and leisure6%Real estate5%Marketing agencies5%B2B software and tech4%Events and corporate retreats4%Health, beauty and fitness1%Coaching and advisory0%Finance and wealth management0%Retail and fashion0%

Review platforms and business directories are the second-largest third-party source in the Observatory, after rankings: 4.0% of cited sources across six engines.

By engine: 5.3% for Perplexity, 4.0% for ChatGPT, 2.6% for Claude and Copilot, 2.1% for Google AI Overviews and 0.5% for Gemini. The share declined on several engines over the period: from 5.3% to 3.2% on ChatGPT and from 8.0% to 3.0% on Perplexity between July and October.

Sector makes a big difference: 6.2% in travel and leisure, 4.9% in real estate, 4.7% for marketing agencies and 4.3% in B2B software, but 0.1% in finance and retail. The highest engine-sector values are ChatGPT in real estate (9.4%) and Perplexity in B2B software (8.1%).

Complete, current profiles on the platforms your sector uses remain a cheap way to give engines facts about you.

Method

406,626 AI answers collected every day from July 12, 2026 to October 11, 2026 on over 1,700 purchase-intent questions tracked by Archipel (mostly in French, plus the United States and the Netherlands). ChatGPT, Google AI Overviews, Perplexity and Copilot: Profound data. Claude and Gemini: Peec AI data. Sources are classified automatically from their address and title. Figures are aggregated: no brand or client is published. Free to reuse with a link to this page.

FAQ

Frequently asked questions

Do AI engines cite review sites and directories?
Yes, review sites and directories make up 4.0% of the sources AI engines cite on buying questions, the second-largest third-party source after rankings (29.9%).
Which AI engine cites review sites the most?
Perplexity cites review sites and directories the most, with 5.3% of its sources, followed by ChatGPT (4.0%), Claude and Copilot (2.6% each).
In which sectors do reviews matter most for AI visibility?
Reviews and directories matter most in travel and leisure (6.2% of sources), real estate (4.9%) and marketing agencies (4.7%). On ChatGPT in real estate they reach 9.4%.
Are AI engines citing fewer review sites over time?
Yes, between July and October 2026, reviews and directories fell from 5.3% to 3.2% of ChatGPT sources and from 8.0% to 3.0% of Perplexity sources.

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